Privacy policy

Jace Medical Blood Testing provides private blood testing services through clinic appointments, partner laboratory analysis, and secure online result access.

We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We use your information where it is necessary to provide services, meet legal duties, or support you as a patient.

• Book and manage clinic blood test appointments
• Collect samples and send them to our partner laboratory for analysis
• Receive, review, and present results in your secure patient portal
• Communicate service, appointment, and results updates
• Process payments, invoices, refunds, and support requests
• Meet legal, medical, regulatory, and safeguarding obligations

Blood samples are collected at Jace Medical clinics by trained professionals and transferred to our partner laboratory, Randox Laboratories, for analysis.

Once testing is complete, results are returned to Jace Medical and made available through your secure patient portal. Access to your account is protected using appropriate security controls.

We may share relevant data with partner laboratories, healthcare professionals involved in your care, payment providers, and legal or regulatory authorities where required.

We do not sell your personal or medical data to third parties.

We retain personal and medical data only for as long as necessary to provide services, support record keeping, and meet legal or regulatory requirements. Medical records may be retained for a minimum of eight years where required.

We use technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

• Access the personal and medical data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion where the law allows
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

We use essential cookies and browser storage to operate secure account sessions, remember checkout progress, and process payments. We do not currently use analytics or advertising cookies.

Full details are available in our Cookie Policy.

For privacy-related questions or to exercise your rights, email hello@jacemedical.co.uk.

We may update this policy from time to time. Material changes will be communicated on our website or directly where required.