Terms of service

By booking an appointment, attending one of our clinics, accessing our website, or using the patient portal, you agree to these Terms of Service. If you do not agree, you should not use our services.

Jace Medical Blood Testing provides private blood testing services, including:

• Clinic blood sample collection by trained professionals
• Laboratory analysis through partner laboratory providers
• Secure delivery of results through your online patient portal

Blood samples are collected at our clinics and sent to our partner laboratory, Randox Laboratories, for testing.

Our services provide health information and blood test results. They do not replace diagnosis, medical advice, or a treatment plan from your GP or another qualified healthcare professional.

You should seek medical advice about symptoms, abnormal results, medication decisions, or any urgent health concerns.

• You are responsible for attending your appointment on time
• Late arrival may mean we cannot complete your appointment
• Missed appointments may not be eligible for a refund
• You must follow any preparation instructions provided before your test

Laboratory testing is performed by partner laboratory providers. Turnaround times are estimates and may vary depending on the test, sample transport, laboratory processing, or factors outside our control.

Results are made available through your secure patient portal once received and processed. You are responsible for keeping your login details secure.

• Payment is required in advance for blood testing services
• Prices are displayed in GBP unless stated otherwise
• Refunds are not available once a blood sample has been taken
• If we cannot perform a test, we may offer a refund or suitable alternative

We process personal and medical data in accordance with UK data protection law. Full details are available in our Privacy Policy.

Information about cookies and browser storage is available in our Cookie Policy.

We provide services with reasonable care and skill. We do not guarantee specific health outcomes or results.

Our liability is limited to the amount paid for the relevant service, except where liability cannot be excluded or limited by law.

We may refuse, pause, or terminate services where necessary for safety, compliance, suspected misuse of the platform, or where continuing to provide services would be inappropriate.

These terms are governed by the laws of England and Wales and are subject to the jurisdiction of the courts of England and Wales.

For questions about these terms, email hello@jacemedical.co.uk.

We may update these terms from time to time. Material changes will be communicated on our website or directly where required.